How to write an email asking for feedback. How to create a feedback form for Joomla Domovity feedback send me a copy

The quality of a website and its usability largely depend on whether its future visitors can easily contact the administration or managers.

Of course, you can use the opportunity to send a letter to the email specified in your contacts. But this method is too long and inconvenient, especially if we are talking about a small question, recommendation or comment.

In this regard, it seems logical to use a feedback form.

The essence and meaning of the feedback form for Joomla

The feedback form is a convenient tool for sending messages to the site administration.

This small but extremely significant detail of modern sites does not lead to the creation of excessive page weight and is not associated with writing a significant number of cumbersome scripts.

The Joomla 3 content management system (CMS) allows you to create a feedback form that has the following advantages:

Easy setup;
Beautiful and convenient interface;
Possibility of promptly sending messages;
Availability of a contact form on all pages of the site;
Possibility to do without reloading the page;
Spam protection.

When a user sends a letter to the administration through this component, it automatically arrives at the site owners’ email address.

In fact, the entire process of the feedback form can be represented in two stages:

Filling in the required fields by the visitor;
Sending a message.

It is important to note that such a form can consist of an arbitrary number of fields for various purposes. In this case, fields such as “Email”, “Name”, “Subject” and “Message” are required.

The process of creating a feedback form in Joomla 3: step-by-step instructions

The standard functionality of CMS Joomla 3 allows you to create a feedback form without installing additional extensions. This greatly simplifies the task of creating this important module on any website.

In this regard, the instructions below may be useful even for amateurs who are not fully familiar with the intricacies of programming.

It is advisable to consider in detail each of the stages of creating a feedback form on Joomla 3.

Step 1.

In the Joomla 3 admin panel, open the “Components" menu and go to the "Contacts" tab:

Step 2.

In the window that opens, click the “Create” button, after which a form with empty fields will appear. Here you need to provide all the necessary information.

In particular, the fields "Name", "Category" and " Associated user» are required to be filled out. In addition, you can specify the following contact information: “Position”, “Mailbox”, “City”, “Website”, “Phone”, etc.

Upon completion of filling, the status is set to “Published”. If the feedback form is being configured for a multi-lingual site, then it is also important to select the language for which it will be displayed:

Step 3.

On the " Additional Information» you can place additional contact information, such as directions or work schedule, which may be important for users of the feedback form:

Step 4.

On the " Publishing options"It seems possible to indicate the start and end date of the publication, as well as specify meta descriptions and a meta tag " allow/deny» page indexing:

Step 5.

On the next tab – “ Display Settings» You can choose which contact information you want to publish on the page, since by default all specified information will be published.

Here you should set the display format of the Joomla 3 feedback form.

It should be emphasized that there are three display options available:

« Collapsible lists“—the page will have two or three points: contact, feedback form and additional information, located vertically;
“Tabs” - the same tabs will be displayed, only horizontally;
“Normal” - all specified contact information will be visible on the page.

Step 6.

On the last tab “” you can configure blocked topics and mailboxes, as well as activate the “ Send a copy of the letter to the sender's email»:

Step 7

Once all the necessary data has been specified, you need to save the contact:

Step 8

After saving, you need to create a menu item for the created contact. To do this, go to the “Menu” section and select “Main Menu” in it, then the “” tab Create menu item»:

Step 9

In the window that appears, you need to bind a separate menu item to the main or vertical menu, which is usually located in the left or right block of the Joomla 3 admin panel:

Step 10

You must select the “Contacts” section as the type of menu item:

Step 11

After setting the type of menu item, the “Select contact” field will appear. In it you need to select the contact created in the previous steps (in this case, Administrator).

It is important to emphasize that the tabs " Contact display options" and "Mail Options", copy the settings of the tabs " Display Settings" And " Contact display settings" respectively:

Step 12

On the " Link display options"the field is entered" Title as a link", which is a user description of this menu item. Subsequently, this description will be displayed when you hover over the menu item.

You can also give the menu item your own CSS class if you want a unique look. This item is optional:

Step 13

After completing the operations described above, you can configure the page display parameters, namely the title and h1 tags of this page.

This tab can also be skipped, in which case the header will display the name of the page, in this case “Feedback”:

Step 14

On the “Metadata” tab, the meta tags Description and Keywords of the web page are indicated. Essentially, this tab repeats the settings of the “ Publishing options", which opens in the contact creation window.

Alison Garrido is an International Coach Federation-accredited Professional Certified Coach (PCC), facilitator and speaker. Helps clients search for jobs and advance their careers by building on their strengths. Provides advice on career development, interview preparation, salary negotiation and performance evaluation, and individual communication and leadership strategies. He is a founding partner of the New Zealand Academy of Systemic Coaching.

Number of sources used in this article: . You will find a list of them at the bottom of the page.

Communication via email, as in other areas, has its own rules of etiquette and social protocol. If you need to write a letter asking for feedback at work or school, or to get feedback on your written work, you should think about the wording, structure of the letter, and timing. This will allow you to make your letter as effective as possible. Be polite, punctual and to the point to get the information you need.

Steps

How to Ask Customers for Feedback

Don't ask too many questions. Customers receive a huge number of requests to complete surveys from all kinds of companies. If you want the client to delete your letter upon receipt, include a huge number of questions in it. If you want to interest a person, limit yourself to a couple of questions.

Ask questions that require a detailed answer. Don't ask questions that can be answered with "yes" or "no." Instead of “Would you recommend us to your friends?”, ask the following question: “How would you describe us to another person?” Questions like these will help you gain more information.

Promise the client to respond to him as soon as possible. Thanks to this, the client will feel that his opinion can influence something. If a person knows that he will be answered, he will write a more sincere review.

When responding to a review, be honest and act like a professional. In the modern world, due to the capabilities of the Internet, you can instantly lose your reputation if you behave unprofessionally with people.

Do not use flash graphics or other objects that will take a long time to load. If a person has a slow connection, they will probably delete the message if they realize it is taking too long to load. Remember: you need feedback, not the client.

Choose the appropriate font and format. The letter should look neat and professional. An email written in Comic Sans and containing low-quality graphics is unlikely to impress your customers. It is better to use standard fonts (Times New Roman, Arial) if you are not font-savvy, and avoid a lot of graphics.

Make sure your email will be readable on all devices. Single-column text will be more convenient than multi-column text. The font should not be too small. The letter should be easy to read on a laptop, phone and tablet. Since in the modern world many people read mail from their phones, the letter must follow this format.

The letter will be modest. Follow the rules of correspondence adopted at your place of work. Being modest will help you get feedback, but don't go overboard or your manager may think you don't know anything about your job. Frame questions so that everyone can see your progress on a project or task. This will let your manager know that you are not slacking off. Below we provide some more important recommendations.
- You can say this: “I was working on a presentation that is due tomorrow, and I had a question about the format. I am not sure that I correctly understand the standards adopted in our company. I am attaching the presentation to this letter and would be very grateful if you take a look her and comment if everything is okay. Thank you for your help."
- Don't forget to thank the person.
Talk about specific things. This will avoid general phrases that will be unhelpful. Don't ask yes or no questions unless you absolutely have to. Try not to ask your manager or colleague too many questions at once.

Thank the person when he responds. If you are advised to work more or told that your performance is not yet up to par, explain what you plan to do to improve this. Don't answer right away - give yourself the opportunity to calm down and think about the information.
- Reply no later than 1–2 days later.

How to ask for feedback at work

Introduce yourself. A teacher may have hundreds of students, especially if it is a university. You should indicate your first and last name, group number and department. If you are a high school student taking preparatory courses, please indicate your class. This way, the teacher won’t have to guess who you are, and it will be easier for him to write a review.

Don't go beyond business communication. Sometimes students find it difficult to write to teachers because they cannot decide on a style. If your teacher has already written for you himself, stick to the same style as him. It’s better to formulate your thoughts like this: “I’m not sure that I understood the task correctly. I have several questions regarding the work.”

Keep it short. Do not attempt to explain the entire context of your questions unless the context is necessary to understand the questions. For example, if you want to ask for an extension on a paper due date, your teacher may need a detailed explanation, but if you just want to ask a question about a paper, don't say why you missed writing sooner because of your dog or why you're writing now (if only the deadline doesn’t come very soon). Don't talk about things that don't really matter right now.

Don't wait until the last minute to ask for feedback. Your teacher is unlikely to want to help you on the eve of the test and will probably be unhappy that you didn’t bother to ask earlier. If you are forced to ask questions at the last minute, keep it short, to the point, and apologize for the inconvenience. Thanks to this, the likelihood that the teacher will answer you will be higher (provided that he reads the letter on time).

Use the format specified by the teacher. Often, teachers stipulate a specific format in which the assignment must be completed. For example, if the teacher asked you to send your work in .doc format, do not send the document in .pdf or .pages. If you don't know which format to use, use .rtf or .pdf or ask your teacher a question.

Ask for feedback on a paper you've already taken or your performance in an exam. Write a polite letter to your teacher. If the teacher has office hours, go see him in person. Say something like this: “I didn’t do as well on the exam as I had hoped. Could you please point out my mistakes so that I can prepare better for the next exam?” As a rule, teachers are willing to give recommendations in such cases.

How to Ask for Feedback on Written Work

First, write to someone you know personally. If you want detailed feedback, you should ask someone you know well (such as a friend or colleague). Write as you usually do. If you usually call a person, do so. Don't submit your work in the first email unless you're sure the person will agree to help you (for example, if you haven't already asked the person to read the work or if the person hasn't offered to do so).

You can include a short excerpt or description in your letter. It depends on whether you are writing to a friend or a colleague.

Write to a specialist in this field. If you need a professional opinion, write a letter to a professional you know and explain what your project is and why you need feedback. Don't put pressure on the person - just politely ask him to think. Say this: “I understand if you don’t have time for this.” It might be worth asking the person if they would recommend another expert for you.

Don't submit your work in the first email. Most likely, such a letter will remain unanswered unless you indicate that this work will be paid. If you contact a famous person, he is unlikely to answer you because he receives a ton of similar letters. It’s better to first ask friends, colleagues, teachers. Surely they will be ready to help you and will meet you halfway.

Explain what kind of feedback you need. If you want to hear only positive things, say so. Explain to the person whether you need a detailed analysis and how general the phrases should be. Indicate whether the person needs to evaluate the style, grammar, and structure of the work. This will allow the reader to understand what you need.

Problem: avoiding feedback. Most people do not take criticism well and, accordingly, try their best to avoid negative feedback. As a result, they do not receive truly invaluable information about their strengths and weaknesses and, as a result, do not have the opportunity to extract maximum benefit from the former and prevent the consequences of the latter.

Solution: If you actively seek and learn from honest and fair feedback from people who know you well (from a variety of angles), then you are using one of the most effective and fastest ways to allow a person to look at themselves from new angles and accelerate personal success and pace of self-development.

Instructions: Enter the following text in the email field (you can edit it and adapt it to your situation to make it clear that you are the author). Send it to five to thirty (the more the better) people you know who know you well enough to give an honest assessment of your strengths and weaknesses. These could be your friends, relatives, colleagues, mentors, teachers, former employers or managers, clients and other people important and close to you. And if you are brave enough, then people who are important or close to you in past.(I'm serious.)

Important: Be sure to send emails as “bcc” so that recipients cannot see other recipients. (Or better yet, copy and paste the letter and then send it to each person separately.)

Subject field: It is very important… or I'd be happy to hear your opinion...

Email text:

Dear friends, family and colleagues!

Thank you so much for reading this letter. It was very difficult for me to send this, but it is extremely important to me and I sincerely thank you for taking the time to read it (and hopefully respond to me).

This letter will be received by a select group of people. Each of you knows me well, and I hope you will give an honest assessment of my strengths and, more importantly, weaknesses (so-called improvement areas).

I've never done anything like this before, but I feel like in order to grow and develop as a person, I just need to get a more accurate picture of how the most important people in my life see me. In order to become the person I need to be, to live the life I want and deserve, and to contribute to the lives of others at the level that I would like to do so, I really need to hear an objective opinion.

In this regard, I ask you to take a few minutes to send me an email in which you honestly write in which two or three important areas I most need improvement. If it will be easier and more pleasant for you, do not hesitate to first list my greatest advantages and obvious advantages (in any case, it will definitely be easier and more pleasant for me). That's all. And please don't try to embellish or hide anything. I promise not to be offended by any criticism. In fact, the more open you are, the more motivated I will be to make positive changes in my life.

Thank you again, and if there is anything I could do to add value to your life, please be sure to let me know. With sincere gratitude,

An Email That Will Change Your Life: Closing Thoughts

OK it's all over Now! I hope you'll join me, Trudy, and the hundreds of other VIP clients I have who were brave enough to send out an email like this. Here are just a few of the life-changing, life-changing rewards you can expect from doing so: more accurate self-awareness, a deeper understanding of yourself, and a clearer vision of what changes will allow you to quickly improve your character and your life.

Not long ago I came across a working method that allows an attacker to send spam on behalf of your site using the Joomla feedback form (contact form). This feature is not a vulnerability and is unlikely to be fixed. In this article I will talk about how this became possible and what you need to do to protect your website.

Standard feedback formJoomla

Joomla has a fairly powerful and flexible component called " Contacts" This is a standard Joomla component. It is on every site, because... installed with the CMS. This component allows you to create and display contact categories, contacts, and feedback forms on the website that allow you to contact a particular contact. A contact is, conditionally, a user - a person from the site.

I once wrote an article about how you can create a feedback form on your website using standard Joomla tools. This instruction is still relevant today. It allows you to create a completely usable feedback form without installing third-party extensions. Sending spam is possible when this particular form is used, as well as under the simultaneous combination of certain circumstances, which will be discussed below.

Sending spam on behalf of the site using the feedback formJoomla

You will be surprised how simple the discovered method of sending spam on behalf of a site is. For this to be possible, the feedback form should look something like this:

Those. two conditions must be met:

The form is not protected from spam bots (reCaptcha or any other form protection method is not enabled)
In the contact settings, the option “Send a copy of the letter to the sender” is activated. Thanks to it, a corresponding checkbox appears in the contact form (see the figure above).

If at least one of these conditions is not met, there will be no problems. If both conditions are met, then, as they say, watch your hands:

The spam bot finds the contact form. There is no anti-spam protection - you can use it.
The spam bot determines that the site is on Joomla and that a standard contact form is used. Surprisingly, there are bots that can do this perfectly.
The spam bot sees the presence of a checkbox for sending a copy of the letter to the sender.
Spam bot substitutes in the field Email address from your own spam mailing list, the message field is filled with spam. It doesn't matter how the other fields are filled in.
The spambot sends the form and repeats the process many times, substituting more and more addresses from its own database in the Email field.

What happens as a result? Joomla thinks that the form was filled out by a person who provided their real address and wants to contact a contact from the site. Since the box to send a copy of the letter is checked, two people receive letters from the site: the person whose address is associated with the contact, and the person whose address is entered in the Email field.

Thus, substituting in the field Email different addresses, you can send thousands of messages on behalf of your site. Yes, perhaps the contact will see this, quickly understand what is going on, and close the loophole, but there is a very high probability that this will not happen.

The consequences of such an attack for the site and business can be extremely unpleasant, especially when a lot of money has already been invested in promoting the site. If spam is sent from your domain address, I think there is no need to explain what the reaction of its recipients will be.

How to protect against this vulnerability?

How to protect against this vulnerability? Elementary. Make sure that one of the conditions described above is not satisfied, namely.

It is quite difficult to systematically receive useful feedback on design work. This article offers techniques to help you get the most out of your questions so you can improve as a designer.

"Oh, that's great!"

"I like it. It looks cute. Nice colors, man... I need to get back to work."

We bet you've heard reviews like this before. Not very useful, right? What you'd really like is precise and effective feedback so you can improve your design work, not vague comments.

If you've ever asked a friend or colleague for design feedback, these are most likely the responses you received, perhaps coupled with a sheepish smile and awkwardness as they tried not to hurt your feelings.

No. As we can see, feedback is very important. And there is a proper way to ask for feedback so that you get good thoughts from everyone - every time you ask. We are going to explore them in this article.

Why is feedback so important?

When done right, receiving feedback is the most valuable part of any design process. It doesn't matter how experienced the designer is. Without feedback from other people, you can't be sure that your work will be appreciated and understood by anyone other than you. There are approximately three billion people in the world with an Internet connection, each with a completely different set of experiences, biases and preferences. Trying to create something in isolation must be madness.

Other people also provide information that would never have occurred to you because of their unique set of experiences and skills. Take advantage of this diversity and use it to your advantage.

Specifically for website design, a second pair of eyes helps ensure that:

1) the design is visually pleasing to different tastes

2) the designer's intentions are clear

How to ask for feedback?

Often when we receive generalized feedback, we blame the person we asked. But the mistake lies in ourselves, not in them. However, this mistake is natural: connecting complex questions and answers is not a skill we are born with.

This is why we need social hacks. We need tricks to master the communication process.

The most important aspect of receiving meaningful and actionable feedback is creating an environment in which the person you are asking for feedback feels as comfortable as possible. Stress and anxiety destroy our ability to think clearly and critically, and the fear of offending others prevents us from saying what we really think.

To create an atmosphere of comfort, below we will tell you what needs to be done:

Let people know early and give them plenty of time to review your work. Never surprise someone with your request or confront them with a fact. If you do this, the feedback you receive will be rushed and superficial.
Tell the person exactly what you expect from him. If people know what kind of feedback you want, then they can respond accordingly. Free direction isn't always a great idea: people need limited focus to get things done right.
Limit their options. It is much easier to decide between two options than with an undefined range.
Be aware of how they give feedback and what they don't say. You can uncover thoughts that they may not know how to express.

Let's talk a little more about each of the points.

Tell us the type of feedback

Whenever someone asks to review, edit or critique something, I always have a lot of questions, What is the purpose for asking for feedback? Do you want me to praise? Or do you want me to give detailed, non-confrontational, but constructive criticism about even the most subtle details?

If someone asks me to revise my essay for school, I need to know whether they want me to simply look for spelling errors or to provide a critical assessment of the work. The same goes for design. Designs can be criticized on a dozen factors, and most people don't have the experience to distinguish one factor from the next.

If you don't instruct people on what exactly you expect from feedback, they'll be on the safe side and it won't be particularly helpful. The trick is to ask different people to critique different parts of your design, and then combine all their responses.

Give people time

Imagine you are at a meeting. You are surrounded by other designers, managers and other stakeholders. Like most people in a meeting, your mind is wandering elsewhere. But suddenly the manager points at you and asks you to tell about your latest project.

You turn to ice. Dazed and unprepared. You stumble over every word you hope makes sense. But ultimately, you become stressed and can't think clearly.

You're caught off guard, so you try to come up with something insightful to make the words seem useful and smart. But it takes time and true thoughts.

So, give people time to think and respond. To get a truly thoughtful answer, give them the work in advance and ask them to look at it before discussing it in the near but respectable future. Maybe later in the day, but not 5 minutes later. Consider asking them to take notes on their most pressing thoughts and consider specific questions you submit with your projects.

Limit your options

When you are at the eye doctor's office, they compare the effectiveness of different lenses. Remember that you only ever compare two lenses at a time? There's a good reason for this.

Imagine if you were given twenty lenses and asked to choose the best one, or rank them in order from best to worst. Yes, it's much more complicated. Your memory is not that good. And not your perception.

When there are only two options, it's much easier to tell which one is better.

The question "Do you think this color is better?" leads to "Hmm, well, I'm not quite sure... there are several million of them." Avoid this. Instead, try asking, “Does it look better in this red or this red?” or “Is centered or left aligned better?” Then continue repeating your questions until your friend has the patience to answer thoughtfully.

Oh yeah. Make sure you have patient friends. Good luck with this!

Ask them what they don't like

In one interview, Elon Musk, CEO of Tesla and SpaceX, talked about the greater importance of receiving negative feedback - asking people what they hate rather than what they love. To make the most of this process, you need to create an environment where the other person feels comfortable enough to openly criticize your design. This brings us to the following:

Accept feedback gracefully

The most important step in receiving valuable feedback is to hone your ability to receive constructive criticism. With a real smile. Instead of feeling insulted or embarrassed, be grateful that people discovered and brought these shortcomings to your attention. They spend their energy for your own benefit. If you are passive aggressive or just dead silent in response, you end up being counterproductive.

Also, consider this: It's much better for your ego and your career to openly criticize a friend before you later hear it from a client! Listen to your friends and incorporate their feedback when necessary.

At first it will be difficult not to react negatively to every little niggle. I promise you it will get easier with time and practice. You must separate yourself from your work: criticism of your work is not criticism of your abilities. She points out what can be improved, because the rest is already good.

Pay attention to how people talk and what they don't say.

Many people find it very difficult to express themselves. Plus, people don't want to appear ignorant, and they don't want to insult you. All this manifests itself in the fact that people do not speak. In other words, it is revealed in the way people express their thoughts.

You may have noticed that your friend has noticed something, but remain silent. Or he will start to say something and then retreat. These are all signs of missed opportunities for constructive feedback. This person has something potentially super helpful to say, but can't. Make him criticize you. To do this, start by critiquing your own work in a light-hearted manner so that he knows that you don't think that you and your work are always the epitome of perfection. Then politely reassure him that you especially want to hear negative feedback and ask again.

Move forward

Getting feedback is valuable for getting a variety of perspectives and opinions on your projects and catching flaws that your eyes are used to seeing. However, to maximize the benefit you receive from feedback, it is important to create an environment in which the person giving the criticism feels comfortable doing so.