How to write a letter to the VK administration. We write to VKontakte technical support

Hello friends! This article will focus on the support service on Vkontakte, namely, how you can contact them in order to ask a question, or to solve the problems that have arisen related to the VK social network. When I needed to turn to them for help, I didn't even find right away where the page was where I could talk to them. That is why I decided to write an article for those comrades who cannot find this disguised support. To be honest, VK looks simple, but sometimes some details have to be searched for a very long time.

Immediately, I want to tell those characters who are looking for a phone number to contact them. You can't contact us by phone. No, of course, there is a phone number, but it is not advertised anywhere. Even if you manage to find a number, you probably won't get through it, and if you succeed in getting through, you will be sent to solve your problems through the form on the VK website or via mail. So just forget about the phone, and use the methods of communication with them, which I will describe in this article.

How to contact the support service on Vkontakte from your personal page?

2. Go to the "Help" tab.

3. After you go, a page will appear where the most popular questions are displayed. At the very top there is a small line in which you can write your question, and get a ready-made answer if there is one, of course. But if a ready answer was not given, or you need to contact support, then write any one word in this line. I wrote a word that doesn't exist to save time. After that, a link will come out at the bottom, it is called "None of these options are suitable." It is on this link that we go.

4. After you go, you will be taken to a page where you can write to them.

Well, in principle, that's all, write your question and send it, after a while you will definitely receive an answer. The approximate waiting time for a response will be shown to you after sending your appeal.

How to contact VK support via email (E-mail)?

There are different situations in life, for example, you cannot write through your personal profile, since you do not have access to it for various reasons, but they need to write. Therefore, there is also a second option, this is an appeal through mailbox... We send emails to [email protected] This type of communication is quite long, as they answer on average to such letters within 4 days.

Where can I find the answers?

1. Go with your username and password to the profile from which you wrote.

4. After that you will be taken to the page where you can see all your support requests, and of course the answers they gave you.

Well, that's all I wanted to tell you. It seems that he described everything in great detail, but if something is not clear, then ask questions in the comments.

Users of the social network Vkontakte periodically have various issues, problems or difficulties associated with their personal page. However, not everyone knows how to write to Vkontakte technical support to get advice from a real support agent. It is worth noting that when deciding how to write to the VK support service, this can be done in various ways. Among the main options are the following:

Contact technical support from your page;
Send a letter to e-mail;
Contact support, without authorization, through the main page of the site.

How to write to VK support from your page

After logging into the site, in the upper right corner near your mini-avatar, click with the cursor and select the "Help" item in the drop-down menu. You can write to VK tech support from your phone, but it is recommended to use a computer and a browser on it to correctly and fully display all the functions of the VK website.

Here the basic Vkontakte directory opens with a number of standard problems and their solutions considered, but we are not interested in it.

Therefore, we select any of the considered problems, then click on the button “This does not solve my problem”, and then “I still have questions”. In the window that appears, you should use the "Ask a question" item, where you will need to describe in detail the essence of your problem. Now it becomes really clear how to write a real agent of the site to VK technical support, instead of studying standard problems and procedures, or communicating with a robot.

After that, the user will see a window for contacting and subsequent communication with technical support, where you can receive answers to your application, as well as track its status.

Write to support e-mail

Those who cannot figure out how to write to the VK support service in a new design can send a letter with their application to the mailbox. To do this, you will need with your Email send a letter to the address

Not sure why your page is frozen? Want to delete your profile but have no idea how to do it? Captcha pops up all the time? Have an urgent question that you can't resolve? Resolve controversial issues, learn about login problems and deal with spam, perhaps by writing to Vkontakte technical support.

If you have been struggling for more than one hour over an incomprehensible problem with logging into your account or do not understand why your ads did not pass moderation when launching targeted advertising, then it's time to ask those who know all the subtleties and secrets of VK. You can write your request for technical support from the VK main page:

Look for the "Help" item in the blue header of the site.
Go to this area... Here you will see sections with answers to almost all queries.
If you have problems with the password and number, you want to delete the page, the data from which have long been forgotten, or you think that the profile was hacked by scammers, go to the list of questions tab.
Select the item from the general sections that bothers you at this moment... If you look more closely, you will notice that VK provides a fairly extensive and full information about all the difficulties that users may have.
If you didn’t find the item that could completely solve your problem, write your own question.
Open the section you are having difficulty with. Expand the question that is most closely related to your problem.
At the bottom of the blue area where the answer is, there is a link that says "This does not solve my problem." Touch it. Select "I still have questions".

Describe in detail the situation in which you cannot understand. Attach screenshots if it is impossible to clarify the topic without them. Submit your question and check the help section periodically. The answer from VK will come to you within 10-14 hours. You can see it in the "My Questions" tab.

You can find some answers on the Internet. For example, how to collect and .

Technical support Vkontakte telephone hotline

If you are looking for VK support phone number, then, unfortunately, you are simply wasting your time. Since the Vkontakte administration is faced with more than one thousand requests every day, such a number simply does not exist. All questions that you want to ask can be written in the help section and you just have to wait to be answered.

Calling and asking directly about your problem in VK does not seem realistic. Perhaps because of the stupid questions of some users, VK does not want to create a hotline, or the reason is that there are too many requests and people do not have time to answer them.

If you want your question to be answered in the shortest possible time, then describe the problem more clearly, do not write several questions at once and do not bother the support service for trifles. So you can solve your problem in the very near future.

Vkontakte technical support online

Vkontakte technical support online can be in groups dedicated to help and resolving issues in VK. For example, one of these groups is VK Help.

This resource was created specifically to were able to ask their questions and get help as soon as possible. If you and do not know how to manage it, you can go to this group and find answers to the most popular questions. Ordinary users can also do this.

We have already figured out whether it is possible to call the technical support of the Vkontakte website (see).

Now I want to show you how to write to VK technical support... You can ask any question and get advice.

Section "Help"

Go to your page and open the drop-down menu located in the upper right corner of the screen.

Here you will see the answers to popular questions. They are categorized. If you have a problem, the first thing to do is to search for a solution here.

How to write to VKontakte technical support

Previously, the mechanism worked as follows. You open the answer to the question, and if you do not find a solution in it, click on the link "I still have questions"... After that, you went to the form in which you wrote your request for technical support.

This feature is currently not available on all pages. But still, let's take a look.

Go to any answer from general list... Push the button "This does not solve my problem.".

A form will open in which you will be told about how long you need to wait until a VK technical support specialist will answer you. Here click the "Ask a question" button.

You will see a form where you need to write about your problem. Fill in the title and description. If necessary, you can attach a photo (see) or a document (see). Then click on the "Send" button.

Your question will be registered. You will receive a duplicate of the estimated response time. In order to go to the list of your questions, click on the link "My questions". Or follow the link:

Https://vk.com/support

Remember, I told you that not all of the answers have a link to a form for creating a new question (see.

If you yourself decided that you need support, then first try this:

You will get a solution to your problem faster and you will not have to wait long for an answer.

You can also ask a question or find a ready answer in to our VKontakte group.

For all problems with the entrance, site, page (except for votes, payments, VK Pay)

From a computer, laptop, tablet

To contact the technical support (help center) of the VKontakte website and get help, open this page: Help on the VKontakte website (opens in a new window).

You will see an input line, inside which there is a hint: "Enter your question." Start typing your question or problem description there.

As you enter this, already existing answers to similar questions will appear just below - you can see them right away. Choose the answer that suits your problem. Click on it, it will tell you what to do. If the answer involves contacting support, then there will be a blue button below to contact there. You can send a support request, and a live employee will answer it, but you will have to wait for an answer. The waiting period will tell you - for example, 38 hours. This is indicative! Agree? Push "Ask a Question", describe the problem briefly but clearly, and click "Send".

After that, wait for an answer, but not earlier than it was indicated.

If you can't find how to ask a support question, try typing words write to us - the phrase "If you can't find the article you need, write to us" - click on "Write to us" and then "Ask a Question".

To contact the official VK support directly, bypassing the proposed answers and solutions to problems, you can refer to this link: New question. Pay attention again: you will have to wait a long time for an answer, and in 95% of cases the solution is already here: Ready-made solutions to VK problems - just find it and read it.

The fifth button in the bottom row.
"Help" or "Support"(if you do not see such an item, click "Yet").
Scroll to the end.
If it doesn't help, click
Click "I still have questions."
"The essence of the problem" "More about the problem."
Click tick or "Create" or top right.

You will always find the asked question in the section "Help - My Questions". The answer will appear in the same place.

From a phone, through a mobile application on Android, iPhone

The fifth button in the bottom row.
VK Pay.
Settings (gear button).
"Help".
Choose one of the ready-made answers that is closest to your problem.
Scroll to the end.
If it doesn't help, click "It doesn't solve my problem."
Click "I still have questions."
A "New Question" will open. Fill in "The essence of the problem"(a few words, as briefly as possible) and "More about the problem."
Attach files (photos, pictures), if necessary.
Click tick or "Create" or top right.

You can always find your support question in the section "Help - My Questions". The answer will appear in the same place.

About deleted photos

If you want to contact support so that they can help you recover your deleted photos, first read this: How to recover a deleted VKontakte photo and try to get them back yourself.

If offended, offended, humiliated

Why is VKontakte support not responding? Why is there no answer? When will they answer me? How much to wait?

When you contact support, you are shown how long to wait for a response. For example, waiting for an answer for two days is normal. Maybe they will answer quickly, or maybe not - it is impossible to say for sure. After all, the support service has a large load.

But even if they wrote to you that you need to wait for an answer (for example) 17 hours, but there is no answer, although this time has passed, it is too early to panic. After all, this is the estimated response time, which the system calculated based on how the support managed to respond at that time. And how it will actually turn out, no one knows for sure. It can be 17, 18, or 34 hours.

Why isn't the support responding at all? In fact, this happens very rarely. More often, a different situation happens: it only seems to you that you turned there, but in fact you just wrote a comment somewhere on the Internet. Naturally, in this case you will not get any answer. Therefore, we must be careful.

Easy entry to Contact

For easy access to the VKontakte website, others social networks and mail use the VHOD.RU start page. You will find many wonderful opportunities there.

See more good instructions that can help you:

Attention! There are comments down here. But this is not support. It's just some people who write comments here. And to actually contact VKontakte support, you need.